FAQ

* WHAT DO I NEED TO DO IF I LIKE TO ORDER?
If you like to order, please sign up first. All prices are including tax and excluding shipping costs. If an article is out of stock, the article will disappear from the webshop. Discount codes are something to watch out! Sometimes discount codes are given during a certain period of time.

* WHAT ARE THE SHIPPING COSTS?
The shipping of your order is free.

COLLECT: It is also possible to collect your order at the studio in Den Hoorn by appointment.

* WHEN WILL I RECEIVE MY ORDER?
We will try to send the ordered article on the day the payment has been received. In The Netherlands the shipping will take 1-2 working days. The package with destination other than The Netherlands will be shipped through DHL. Shipment to Belgium and Western Europe will take about 5 to 8 days depending on the destination. Shipping worldwide and to other European countries will take longer, normally a tracking number will be available. We don’t ship orders on Saturdays, Sundays or holidays. If neccessary, import duties will be paid by the receiving party.

* HOW CAN I PAY MY ORDER?
We accept different payment methods like iDEAL, PayPal, Creditcard and Bancontact. Whatever payment method you choose, you don’t pay any additional costs to us. It is also possible to pay the order afterwards. In that case we require a deposit in advance of 50% and a payment by bank of 50% by invoice afterwards.

* HOW DO I GET A PROOF OF PAYMENT?
The following payment methods are done through the secure checkout Mollie: iDEAL, PayPal, Bancontact. You will receive the proof of payment by Mollie or PayPal. If you paid by banktransfer, you will receive a proof of payment from us by e-mail.

* CAN I EXCHANGE OR RETURN MY ORDER (RIGHT OF WITHDRAWAL)?
The standard return period for individuals is 14 calendar days. This period starts at the day you receive the package. You are permitted to open the package to check your order. You may return your order, providing that it is unworn / unused and if applicable in the original package. In case there was a free gift with the order, that should be returned as well in good order and unused. Please notify us in advance about your return by e-mail stating the reason of return. You will then receive a confirmation from us also by e-mail, if necessary with some additional instructions.
Exchange of articles is also possible, but we prefer that you consult us first about your planned exchange so that we can give advises on what is best for you.
In case of return we will repay the paid amount within 14 calendar days after receipt of the returned package. If you like, you can use the standard form (attached to the General Conditions)
The shipping costs made by you won’t be reimbursed, unless you received a wrong article or a damaged article from us.

The entrepreneur will reimburse all the payments done by the consumer, including the charged delivery costs for the returned product immediately within the following 14 days starting from the notification of return. Unless the entrepreneur offers to pick up himself the product to be returned can he wait for the actual reimbursement of the payments until he has the returned product in his hand or the consumer by proof can show that the product to be returned has been sent back, whichever is earlier has the preference. The entrepreneur uses the same payment method for repayment of the returned product as used by the consumer during the payment of the product unless the consumer agrees to another form or method of repayment. For the consumer, any form of repayment will be free of charge.

* WHAT WILL BE THE WARRANTY OF MY ORDER?
We garantee that all the articles will meet the expected quality. For in case that there are some remarks that can be made on the received products, please contact us as soon as possible. All articles have a warranty period of 14 days, provided that the article has been used in a normal and adequate way with care. The bags have a warranty period of 1 year on production errors, provided that that the bag has been used in a normal, careful way.

The given warranty conforms to the rights and claims which a consumer has en can invoke. In case there is anything wrong with the product, please contact us. Are you satisfied, tell others,if you have a complaint, tell us!

* WHAT TO DO IF I HAVE A COMPLAINT?
It is somewhat bothersome if you have some complaints about the services you have experienced. But still, we kindly request you to let us know about any complains you may have. This can be done through e-mail (info@yolandejimenez.com), regular post (Art in Colour, Toscaninipad 9, 2625ZG, Delft) and/or telephone (+31(0)6-14440432). We will answer to your complains within 14 days. We will inform you right a way if more time is needed. You can always contact the mediation department of the Stichting Webshop Keurmerk where the webshop www.yolandejimenez.com is affiliated, if this is more preferable for you. If it so happens that the mediation result turns out to be unsatisfactory then there exists the possibility to bring the dispute to the SGC, Geschillencommissie (Adjudication Committee)

* WHAT IS THE REACHABILITY OF THE COMPANY?
You can reach us by e-mail or by telephone every working day between 11 am and 5 pm. For contact details please go to the page “Contact Details”.

* WHAT ARE THE GENERAL TERMS & CONDITION?
On all our deliveries the GENERAL TERMS & CONDITIONS are applicable.
The General Terms & Conditions will be covered by the General Terms & Conditions of The Stichting Webshop Keurmerk. Click here to view the PDF version of our general terms and conditions, you can save and/or print them if prefered.

* WHAT IS THE PRIVACY POLICY OF THE COMPANY AND THIS WEBSHOP?
Supplied information:
Any information you give to www.yolandejimenez.com in any form whether via the contact form or via order in the webshop will not be in anyway supplied to third parties. The information will be only used by the website www.yolandejimenez.com for the processing and delivering of orders. The webshop does not use cookies.

Needed information:

The information we need from you so that we can process and deliver your orders are: your name, address information for invoice and eventual address for delivery and e-mail address.