WHAT DO I NEED TO DO IF I LIKE TO ORDER?
WHAT ARE THE SHIPPING COSTS?
HOW CAN I PAY MY ORDER?
HOW DO I GET A PROOF OF PAYMENT?
WHEN WILL I RECEIVE MY ORDER?
CAN I EXCHANGE OR RETURN MY ORDER (RIGHT OF WITHDRAWAL)?
Exchange of articles is also possible, but we prefer that you consult us first about your planned exchange so that we can give advises on what is best for you.
In case of return we will repay the paid amount within 14 calendar days after receipt of the returned package. If you like, you can use the standard form (attached to the General Conditions)
The shipping costs made by you won’t be reimbursed, unless you received a wrong article or a damaged article from us.
The entrepreneur will reimburse all the payments done by the consumer, including the charged delivery costs for the returned product immediately within the following 14 days starting from the notification of return. Unless the entrepreneur offers to pick up himself the product to be returned can he wait for the actual reimbursement of the payments until he has the returned product in his hand or the consumer by proof can show that the product to be returned has been sent back, whichever is earlier has the preference. The entrepreneur uses the same payment method for repayment of the returned product as used by the consumer during the payment of the product unless the consumer agrees to another form or method of repayment. For the consumer, any form of repayment will be free of charge.
WHAT WILL BE THE WARRANTY OF MY ORDER?
The given warranty conforms to the rights and claims which a consumer has en can invoke. In case there is anything wrong with the product, please contact us. Are you satisfied, tell others, if you have a complaint, tell us!
WHAT TO DO IF I HAVE A COMPLAINT?
WHAT IS THE REACHABILITY OF THE COMPANY?
WHAT ARE THE GENERAL TERMS & CONDITION?
Click here to view the PDF version of our general terms and conditions, you can save and/or print them if prefered.
Needed information: The information we need from you so that we can process and deliver your orders are: your name, address information for invoice and eventual address for delivery and e-mail address.